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We ship from Australia with Australia Post, to Australia and most countries worldwide.
Shipping rates
Flat rates per order, in Australian dollars (AUD), including GST. The rate is worked out at checkout from your delivery address and order value.
| Destination | Standard | Express | Orders $300+ Standard | Orders $300+ Express |
|---|---|---|---|---|
| Australia | $12 | $16 | Free | $10 |
| Zone A: Asia Pacific (incl. New Zealand & Pacific Islands), Canada | $26 | $45 | Free | $23 |
| USA | $26 + US duties & handling | $45 + US duties & handling | US duties & handling only | $23 + US duties & handling |
| Zone B: rest of world (incl. UK & Europe) | $36 | $55 | Free | $28 |
Dispatch and delivery times
- We dispatch in stock orders within 1 to 2 business days.
- Delivery times after dispatch are Australia Post’s estimates, not guarantees, and can vary, especially for international parcels going through customs.
- Within Australia: 2 to 6 business days with Parcel Post, 1 to 3 with Express. Overseas: usually 4 to 15 business days, depending on the country. Checkout shows the estimate for your country where Australia Post publishes one, or see Australia Post’s international delivery times.
- We’ll email you tracking details once your order is on its way.
Sold out items
Sold out items can’t be ordered. Use “Email me when it’s back” on the product page and we’ll email you once the item is restocked. If something you ordered turns out to be unavailable, we’ll contact you and give you a full refund for it.
Duties and import taxes
United States
For US orders, US duties & handling (22% of the order value) are added at checkout. We prepay them through Zonos, Australia Post’s duty partner, so there’s nothing to pay on delivery.
All other international destinations
Your parcel may attract import duties, taxes or fees in your country. These are set by your local customs authority, are not included in our prices or shipping rates, and are payable by you on arrival. We recommend checking with your local customs office before ordering.
Where we don’t ship
We’re unable to ship to: North Korea, Iran, Syria, Russia, Belarus, Myanmar, Libya, Sudan, South Sudan, Somalia, Yemen, Afghanistan, Cuba, and the occupied regions of Crimea (including Sevastopol), Donetsk and Luhansk.
Pickup
We don’t offer a pickup service. All orders are delivered by Australia Post.
Please check your address
Please make sure your delivery address is complete and correct at checkout. If you spot a mistake, email us straight away and we’ll do our best to fix it before your order is dispatched.
Lost, delayed or damaged parcels
If your parcel hasn’t arrived within the estimated time, or arrives damaged, email us at info@jacopodondi.com.au with your order number (and photos, if it’s damaged). If it arrives damaged, we’ll send a replacement or give you a full refund, whichever you prefer, once we’ve seen your photos. If it’s missing, we’ll follow it up with Australia Post, and if they confirm it’s lost, or can’t find it within a reasonable time, we’ll send a replacement or give you a full refund, whichever you prefer. Nothing on this page limits your rights under the Australian Consumer Law. See our Returns & Refunds page.
Questions?
See our FAQs or email info@jacopodondi.com.au.
Last updated: 23 October 2026