On this page
Questions about a watch, a strap or an order? Write to us. A real person reads every message.
Email us
We’re an online store, so email is the best way to reach us. We’ll get back to you as soon as we can.
To help us answer in one reply, please include:
- your full name
- your order number, if it’s about an order
- a photo, if something has arrived damaged or isn’t working
Orders and delivery
Orders of items in stock are dispatched within 1 to 2 business days from Australia with Australia Post. Your shipping confirmation email has a tracking link.
Need to change an address or an item? Email us straight away with your order number and we’ll do our best before it ships.
Delivery times, costs and international duties: Shipping & Delivery.
Returns and warranty
Changed your mind? You have 7 days from delivery to return an item. Something not right? Your watch has a 1 year warranty from delivery, on top of your rights under Australian Consumer Law.
Please email us before sending anything back, so we can tell you where to send it and look out for it.
The details: Returns & Refunds · Warranty.
Product questions
How to read a 24 hour dial, water resistance, battery life and wrist fit are all answered in our FAQs. You can also try the interactive dial on our homepage.
Still unsure which colourway or strap to choose? Email us and we’ll help.
Follow us
New colourways, straps and the occasional story from behind the scenes:
Business details
- Business
- Jacopo Dondi Pty Ltd
- ABN
- 39 612 007 137
- ACN
- 612 007 137
- Address
- Level 25, 100 Mount Street, North Sydney NSW 2060, Australia
- info@jacopodondi.com.au
Please don’t send returns to this address without emailing us first.