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Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits of our warranty below are in addition to your other rights and remedies under the Australian Consumer Law and any other law. Our warranty does not limit or replace them, and those rights still apply even where our warranty doesn’t.
Our 1 year warranty
Jacopo Dondi Pty Ltd warrants that watches and straps bought from jacopodondi.com.au will be free from manufacturing defects for 1 year from the date you receive them. A defect must appear within that period for this warranty to apply.
If a valid claim is made, we’ll repair or replace the item, or if that’s not possible, refund you.
What the warranty doesn’t cover
Our voluntary warranty doesn’t cover:
- improper handling, accidents or impact damage
- scratches, and normal wear and tear (including of straps)
- water damage from use beyond its rating: the Cambio is rated 3 ATM (30 m), splash resistant only, so it shouldn’t be worn swimming, showering or diving, and leather straps should be kept dry
- items that have been opened, repaired or modified by a third party (anyone other than us)
- items not bought from our website
These exclusions apply to our warranty only. They don’t affect your rights under the Australian Consumer Law.
How to make a claim
- Email info@jacopodondi.com.au with:
- your full name and contact details
- proof of purchase, such as your order number or confirmation email (if the watch was a gift, the purchaser’s order details are fine)
- a description of the problem and when it started
- photos showing the problem
- We’ll assess your claim and reply with next steps. If we need the item back, we’ll send you return instructions. Please don’t post anything until we’ve replied.
- Once we’ve received and checked the item, we’ll repair or replace it, or refund you, and let you know.
Who pays the costs of a claim
For valid warranty claims, we pay the return postage and the cost of sending the repaired or replacement item back to you. If you’ve paid any postage for a valid claim, email us your receipt and we’ll refund it to your original payment method.
Warrantor’s details
Jacopo Dondi Pty Ltd
ABN 39 612 007 137 · ACN 612 007 137
Level 25, 100 Mount Street, North Sydney NSW 2060, Australia
Phone: 0434 911 228 (if we miss your call, leave a message and we’ll call you back)
Email: info@jacopodondi.com.au
See also Returns & Refunds.
Last updated: 23 October 2026