Returns & Refunds

On this page

We want you to love your Cambio. If something isn’t right, here’s how returns and refunds work.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These rights apply whether an item was bought at full price or on sale, and nothing on this page limits them. Our change of mind policy below is extra, on top of these rights.

Faulty, damaged or not as described

If your item is faulty, arrives damaged, or isn’t what you ordered or what we described:

  1. Email info@jacopodondi.com.au with your full name, order number, a short description of the problem and photos if you can.
  2. We’ll reply with next steps and, if we need the item back, the return instructions.
  3. For these returns, we pay the return postage.
  4. Depending on the problem, we’ll offer a repair, replacement or refund in line with the Australian Consumer Law. For a major failure, you choose between a refund and a replacement.

There’s no fixed 7 day limit for faulty items. See also our Warranty page.

Change of mind

If you simply change your mind, we’re happy to accept a return or exchange within 7 days of receiving your order, provided the item is in the same condition you received it.

How to return

  1. Email info@jacopodondi.com.au within 7 days of receiving your order, with your full name, order number and the reason for the return.
  2. We’ll confirm and send you return instructions. Please wait for our reply before sending anything.
  3. Send the item to: Level 25, 100 Mount Street, North Sydney NSW 2060, Australia. Return postage for change of mind returns is at your cost, and we recommend a tracked service.

Refunds

  • We’ll refund you to your original payment method within 7 days of receiving the returned item, once we’ve checked it’s in the same condition you received it.
  • The original shipping charge is not refundable for change of mind returns.
  • For US orders, the US duties & handling charge is also not refundable on change of mind returns, because it has already been paid to US customs on your behalf.
  • Your bank may take a few extra days to show the refund.

Exchanges

Want a different dial, finish or strap instead? Let us know in your email. Once we receive your return, we’ll send the exchanged item to you free of charge (subject to availability; if it’s out of stock, we’ll let you know your options, including a refund).

Items we can’t supply

If an item you’ve ordered turns out to be unavailable, we’ll contact you and give you a full refund for that item.

Questions

Email info@jacopodondi.com.au. You can also read our FAQs and Terms & Conditions.

Jacopo Dondi Pty Ltd, ABN 39 612 007 137, Level 25, 100 Mount Street, North Sydney NSW 2060, Australia.

Last updated: 23 October 2026