Quick answers to the things people ask us most. Can’t find what you’re after? Get in touch.
General
How do I read a 24 hour, single hand watch?
The Cambio has one hand that goes around once a day. Midday is at the top and midnight is at the bottom, so the hand follows the sun. Look at where the hand sits between the markers and you’ll know roughly where you are in your day. It takes a few days to get used to, and then it’s hard to go back.
Is the Cambio water resistant?
It’s rated 3 ATM (30 m), which means splash resistant only: rain and washing your hands are fine, but please don’t swim, shower or dive in it. Keep leather straps dry.
What happens when the battery runs out?
The Cambio runs on a Swiss quartz movement (Ronda 515.24H). Because there’s only one slow moving hand, people sometimes worry they won’t notice when it stops. In practice, you’ll notice within 10 to 30 minutes, just as you would with any other watch.
Will it fit my wrist?
The case is 42 mm wide and 9 mm deep, with 20 mm quick release straps that fit wrists from about 170 to 225 mm. Not sure of your size? Wrap a strip of paper around your wrist where you wear a watch, mark where it overlaps, then measure it against a ruler. Any 20 mm strap fits, and you can swap straps in seconds without tools.
Ordering & stock
What if the watch or strap I want is sold out?
Sold out items can’t be ordered for now. Enter your email under “Email me when it’s back” on the product page and we’ll let you know as soon as it’s restocked. We make the Cambio in small batches, so a restock can take a few months.
Can I pick up my order?
Sorry, we don’t offer pickup. All orders are sent by Australia Post.
Shipping
How much is shipping?
Flat rates in AUD, including GST:
| Destination | Standard | Express | Orders $300+ Standard | Orders $300+ Express |
|---|---|---|---|---|
| Australia | $12 | $16 | Free | $10 |
| Zone A: Asia Pacific (incl. NZ & Pacific Islands), Canada | $26 | $45 | Free | $23 |
| USA | $26 + US duties & handling | $45 + US duties & handling | US duties & handling only | $23 + US duties & handling |
| Zone B: rest of world (incl. UK & Europe) | $36 | $55 | Free | $28 |
More detail on our Shipping & Delivery page.
I’m in the US. Will I pay duties on delivery?
No. US duties & handling (22% of the order value) are charged at checkout and prepaid by us through Zonos, Australia Post’s duty partner. There’s nothing to pay on delivery.
What about duties in other countries?
For all other international destinations, you pay any import duties or taxes on arrival. These are set by your country’s customs authority, not by us, so it’s worth checking before you order.
How long will delivery take?
We dispatch within 1 to 2 business days (orders placed before 2pm Sydney time on a business day usually leave the same or next day). After that, Australia Post estimates 2 to 6 business days within Australia with Parcel Post, or 1 to 3 with Express. Overseas, it’s usually 4 to 15 business days depending on the country. The product page shows an estimated arrival date, checkout shows the estimate for your country, and we’ll email you tracking once your order is on its way.
Are there countries you don’t ship to?
Yes, a few. The list is on our Shipping & Delivery page.
Returns & warranty
Can I return something if I change my mind?
Yes, within 7 days of receiving it, as long as it’s in the same condition you received it. See Returns & Refunds for how.
What if something’s wrong with my watch?
Email us. Your watch comes with our 1 year warranty against manufacturing defects, on top of your rights under the Australian Consumer Law, which our warranty doesn’t limit. See Warranty and Returns & Refunds.
Payment
How can I pay?
By card, through our secure checkout powered by Revolut.
What currency are your prices in?
All prices are in Australian dollars (AUD) and include GST. If your card is in another currency, your bank will convert it and may charge a fee.
